New Pattern for Class Cancellation Request.

1950 VIEWS | 3 MINS READ Friday 09 / 04 / 2021


 

Thank you to everyone who came to read this message! Since there has been a misunderstanding of the class cancellation request between the coach and the Class Support team, we have created a format for class cancellation requests in order to avoid any confusion or miscommunication when communicating through Skype. And here is the simple pattern for you. 

 

 

Pattern for Class Cancellation

 

Hello. I would like to cancel .... (how many) ... classes.

Date:

1. Class 1

Time:

Student Name:

 

2. Class 2

Time:

Student Name:

Reasons: 

 

 

Example 1:

Hi. I would like to cancel 2 classes.

Date: Today April 8, 2020

Time: 17:30 PM  (BKK Time)

Student Name: Somchai (Chai)

 

Time: 18:30 PM (BKK Time)

Student Name: Nampu (Nam)

Reason: I would like to cancel tomorrow's class because I have to take my wife to the hospital due to a stomachache. 

 

 

Example 2:

*If you want to cancel more than 5 classes, we allow you to notify only the time, date, and reason without informing the student's name as follows.

 

Hi. I would like to cancel 6 classes.

Date: May 25, 2020

Time: 14:30, 15:00, 16:00, 16:30, 19:00, 20:00 PM (BKK Time)

Reason: There is a power outage in my city due to a heavy storm. I'm really sorry.

 

 

We encourage you to use the Bangkok time zone when informing about these cancellations. You can use this website for a time converter: https://www.thetimezoneconverter.com

 

*Please ensure that you clearly indicate the time, such as the use of AM-PM, and be careful using symbols; for example, if you want to cancel the class at 6:00  PM and 7:00 PM, please notify the two classes separately. We highly recommend using the 24 hrs system to lessen the confusion. 

 

*You can start using this format from Apr 9th onwards.

 

 

Thank you so much for your kind cooperation in advance. If you have any concerns or suggestions, please feel free to contact us. 

 

 

Stay Safe and Healthy!

 

 

 

 

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